Automatic billing
M-Pesa STK push, automatic expiry, grace periods and real-time payment notifications, so service follows payment without anyone touching a router.
Qserve Billing
ISP billing software that runs your network
Manage PPPoE and hotspot users, collect M-Pesa automatically and control every MikroTik router and OLT from one dashboard.
Free 7-day trial · No setup fees · Cancel anytime
M-Pesa STK push
PPPoE + Hotspot
MikroTik zero-touch
- PPPoE
- Hotspot
- Static and DHCP
- M-Pesa
- MikroTik
- OLT and TR-069
What is ISP billing software?
ISP billing software runs the commercial side of an internet service provider. It keeps subscriber accounts and packages, connects to the routers that give customers access, collects payments, and switches service on or off automatically when a subscription is paid or expires.
Qserve Billing is the ISP billing and network management system built by Qserve Ventures in Nairobi for internet providers in Kenya and across Africa. It connects subscribers, payments and routers, so a paid customer is online within moments and an unpaid one expires on time.
- Product
- Qserve Billing
- Type
- Web-based ISP billing
- Built by
- Qserve Ventures, Nairobi
- Connections
- PPPoE, Hotspot, Static, DHCP
- Payments
- M-Pesa STK push and C2B
- Network
- MikroTik, OLT, TR-069
Product tour
One system for your whole ISP
Click through the real product.
See the whole ISP at a glance
Who is online, what you earned today and this month, which sites carry the business and the live state of every router.
- Hotspot and PPPoE online counts
- Revenue ranked by site
- Live router status
Hotspot billing that runs itself
Follow active, online and expired hotspot accounts, income by month and day, and your top spending customers.
- Paid access through a captive portal
- Income per month and per day
- Top spenders
PPPoE subscribers under control
Track active, online and expired PPPoE accounts, with income and daily collections for your home and business customers.
- Active, online and expired accounts
- Income per month
- Daily collections
Every subscriber in one list
PPPoE, static, DHCP and hotspot accounts together, filtered by site, status or plan, with time left on each account.
- Filter by site, status and plan
- Who is online right now
- Bulk upload of existing customers
Sell any package you can imagine
Hourly, daily, weekly and monthly plans with speed limits, promotions and bandwidth policies, for hotspot and fixed customers.
- Hotspot and fixed packages
- Bandwidth policies
- Promotions on any package
M-Pesa collections you can trace
Every STK push and C2B payment with its amount, phone, package, reference and result, including why a payment failed.
- STK push and C2B
- Success rate at a glance
- Failure reason on every payment
MikroTik routers that set themselves up
Add a router, paste one command and watch it configure itself. Then see status, uptime, CPU and health for every site.
- One-command provisioning
- Uptime and CPU per site
- Health checks and IP pools
Fibre visibility down to the ONU
Add OLTs, see each PON port, every ONU and the devices behind it, and open a topology view of the network.
- OLT and ONU status
- Devices behind each ONU
- TR-069 ONT provisioning
Screens are from a demo account with sample names, numbers and figures.
Features
What can you do with Qserve Billing?
Everything an internet provider runs on, in one place.
Zero-touch MikroTik setup
One pasted command creates the VPN tunnel, IP pools, hotspot servers and firewall rules on each router.
Vouchers
Issue prepaid access codes in batches for each hotspot plan and see which have been redeemed.
Network alerts
Know when a router or OLT drops, by SMS, WhatsApp or Telegram, without being flooded.
AI assistant
Ask why a site is down or a customer is offline. It sees only your data and every action needs your approval.
Bulk SMS and WhatsApp
Message PPPoE, hotspot or static customers from your own gateways and sender ID.
Reports that answer questions
Package sales, revenue per site, customer balances, data usage and hotspot conversion.
Finance built in
Invoices with PDFs, expenses, revenue and payroll, plus advertiser campaigns and contracts.
Why switch
How is ISP billing software better than managing users by hand?
| Task | Winbox and spreadsheets | Qserve Billing |
|---|---|---|
| Activating a customer | Add the user on each router | Automatic after payment |
| Disconnecting late payers | Chase and disable by hand | Automatic expiry and grace periods |
| Confirming M-Pesa | Check messages one by one | Every payment logged with its result |
| Adding a router | Configure it line by line | Paste one command |
| Knowing a site is down | Customers call you | SMS, WhatsApp or Telegram alert |
| Revenue per site | Worked out by hand | Ranked on the dashboard |
Getting started
How do you set up Qserve Billing?
- Register your ISPStart the free 7-day trial at qserve-isp.net.
- Add your routersPaste one command into each MikroTik.
- Create packagesSet prices, durations and speeds.
- Connect M-PesaCustomers pay and get online by themselves.
Pricing
How much does ISP billing software cost?
Start free, upgrade as you grow. No setup fees.
FAQ
ISP billing software questions
What does Qserve Billing do?
Qserve Billing manages PPPoE, hotspot, static and DHCP customers, internet packages and vouchers, M-Pesa payments, MikroTik routers, OLTs and TR-069 devices. It also covers invoices, expenses, revenue reports, SMS and WhatsApp messaging and alerts.
Does Qserve Billing work with MikroTik routers?
Yes. You add a router, paste one command into it and it configures itself, including the VPN tunnel, IP pools, hotspot servers and firewall rules. The dashboard then shows each router's status, uptime and CPU load.
Can I manage PPPoE and hotspot users in one system?
Yes. PPPoE, hotspot, static and DHCP accounts sit in one customer list, with who is online now, when each account expires and which site it belongs to. Hotspot and PPPoE also have their own analytics.
How do customers pay for internet?
Customers pay by M-Pesa. An STK push prompt goes to their phone from the hotspot portal or at renewal, and C2B paybill payments are recorded too. Service activates automatically after payment, with automatic expiry and grace periods. Prepaid vouchers are also supported.
Can it manage fibre networks?
Yes. You can add OLTs and see every ONU and the devices behind it, and pre-register ONTs so they provision themselves over TR-069 when plugged in.
Will it alert me when a site goes down?
Yes. Qserve Billing can tell you when a router goes offline or comes back, by SMS, WhatsApp or Telegram, and limits how often the same device can alert you.
How much does Qserve Billing cost?
Starter is KES 1,200 per month for up to 100 subscribers and 5 routers. Professional is KES 4,500 per month for up to 500 subscribers and 10 routers. Enterprise is custom for unlimited subscribers and routers. There are no setup fees and there is a free 7-day trial.
Which countries is it available in?
Qserve Billing is built for internet providers in Kenya and across Africa, including Uganda and Tanzania.
How do I get started?
Register your ISP at qserve-isp.net/register to start the free 7-day trial, then add your first router and packages. For help, call or WhatsApp +254 722 744 425 or email [email protected].
Last updated by Qserve Ventures.